Refund policy

Return Policy for Qeapers

We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 15-day return policy on all items.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Returns must be initiated within 30 days of receiving your product.

How to Initiate a Return

To start the return process, please email us at support@qeap.io with your order number and reason for return. We will provide you with a return shipping label and instructions on how to proceed.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved. If approved, a refund will be issued to your original method of payment within 5-10 business days.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at [insert contact email].